Since the 01:20 GMT - 5 the problem has been solved, TRANSBANK in Chile for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely, PayU customer service.
Posted Dec 30, 2021 - 01:30 GMT-05:00
Identified
Dear Customer,
The problem has been identified, Declined transactions are due to UBER, our Support Team is working on a solution.
Sincerely, PayU customer service.
Posted Dec 30, 2021 - 00:26 GMT-05:00
Investigating
Dear Customer
Since 00:03 GMT - 5 we are having problems with Transbank in Chile for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A Small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.