Degradation with Payment ACH-PSE in COLOMBIA

Incident Report for PayU Latam Status

Resolved

Dear Customer,



Since 17:28 GMT-5. the problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Posted Apr 15, 2025 - 18:01 GMT-05:00

Investigating

Dear Customer



Since 16:50 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Posted Apr 15, 2025 - 17:14 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE).