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We have a certificate change!

Dear customer,

Next April 20th at 23:30 COT we will update our SSL/TLS certificate for api.payulatam.com service. This will impact API integration only.

If you are integrated via web checkout/web gateway, shopify, woocomerce, you will not be impacted and you are not required to take any action. If you are integrated via API and you will be impacted, our team will proactively contact you and share the new certificate to be installed.

We would like to suggest considering the implementation of automated certificate renewal. As part of upcoming changes, certificates will need to be updated every 200 days, and automating this process could help ensure continuity

If you have any question regarding this update, contact our team on netsec.latam@rapyd.net

Incident with Payment ACH-PSE / PSE Avanza Colombia

Incident Report for PayU Latam Status

Resolved

Dear Customer,

The incident has been resolved, PSE AND PSE AVANZA in Colombia for the PayU platform in the last 33 minutes is operating.

Sincerely,
PayU customer service.

Posted Apr 16, 2026 - 17:33 GMT-05:00

Investigating

Dear Customer

Since 15:30 GMT - 5 the PSE AND PSE AVANZA payment Network in COLOMBIA is Degraded, declined transactions increased

A Big subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Posted Apr 16, 2026 - 16:53 GMT-05:00

This incident affected: Colombia Payment Processing (ACH-PSE).