Degradation with Payment ACH-PSE AVANZA in COLOMBIA

Incident Report for PayU Latam Status

Resolved

Dear Customer,



Since 23:36 hs. the problem has been solved, PSE_AVANZA in Colombia for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Posted May 08, 2025 - 00:04 GMT-05:00

Investigating

Dear Customer



Since 23:16 GMT - we are having problems with PSE_AVANZA in Colombia for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Posted May 07, 2025 - 23:40 GMT-05:00
This incident affected: Colombia Payment Processing (PSE AVANZA).