Degradation with WEB CHECKOUT - PAYU

Incident Report for PayU Latam Status

Resolved

Dear Customer,



Since 16:00 the incident has been resolved, WEB CHECKOUT for the PayU platform is operating with high transactional approval.



Sincerely,
PayU customer service.
Posted Oct 20, 2025 - 17:54 GMT-05:00

Investigating

Dear Customer

Since 4:00 GMT - we are having problems with WEB CHECKOUT, we are identifying a due multiple troubles in AWS services which be generating a degradation of the service. Our technical team is evaluating the impact

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.
Posted Oct 20, 2025 - 15:46 GMT-05:00
This incident affected: PayU (PayU Payments API, PayU Web Checkout).
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