The incident has been resolved, CREDIBANCO in Colombia for the PayU platform.
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Posted Mar 15, 2023 - 10:58 GMT-05:00
Investigating
Dear Customer
Since 9:48 GMT - we are having problems with CREDIBANCO in Colombia for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and PAYMENT_NETWORK_NO_RESPONSE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Mar 15, 2023 - 10:18 GMT-05:00
This incident affected: Colombia Payment Processing (Credibanco Visa, Credibanco Mastercard).