The incident has been resolved, PSE in Colombia for the PayU platform in the last 4 Hours is operating.
Sincerely, PayU customer service.
Posted Aug 01, 2022 - 21:31 GMT-05:00
Update
Dear Customer,
They inform us from the network that they are generating different contingency actions to stabilize the PSE service, however they continue to work on the definitive solution
thank you for your patience
Sincerely, PayU customer service.
Posted Aug 01, 2022 - 18:06 GMT-05:00
Update
We are continuing to investigate this issue.
Posted Aug 01, 2022 - 14:24 GMT-05:00
Investigating
Dear Customer
Since 14:15 GMT - we are experiencing problems with PSE in Colombia for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.
A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service
Posted Aug 01, 2022 - 14:24 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE).