Degradation with Payment PSE and PSE_AVANZA COLOMBIA
Incident Report for PayU Latam Status
Resolved
Dear Customer,



Since the 17:40 GMT - 5 the problem has been solved, ACH-PSE and PSE_AVANZA in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.
Posted Sep 18, 2024 - 18:56 GMT-05:00
Investigating
Dear Customer



Since 15:59 GMT - 5 we are having problems with PSE and PSE_AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Posted Sep 18, 2024 - 16:17 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE, PSE AVANZA).