Since 16:18 hs. GMT - 5 the problem has been solved,PSE AND PSE_AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely, PayU customer service.
Posted Sep 15, 2025 - 18:42 GMT-05:00
Investigating
Dear Customer
Since 15:30 GMT - 5 we are having problems with PSE AND PSE_AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Sep 15, 2025 - 15:42 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE, PSE AVANZA).