Degradación en la red de pagos PSE-NEQUI

Incident Report for PayU Latam Status

Resolved

Dear Customer,

Since 22:30 hs UTC-5. the problem has been solved,PSE-PSE AVANZA-NEQUI in COLOMBIA for the PAYU GPO Latam platform is operating normally.

Network´s Stability is confirmed from their end and transaction normality is evidenced.

Sincerely,
PayU customer service.

Posted Nov 20, 2025 - 00:48 GMT-05:00

Investigating

Dear Customer

We are experiencing problems with the payment network PSE-PSE AVANZA-NEQUI in COLOMBIA for PAYU Platform.

We are getting in touch with the provider to ask for incident's resolution.

A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Posted Nov 19, 2025 - 19:28 GMT-05:00

This incident affected: Colombia Payment Processing (ACH-PSE, PSE AVANZA).