Degradation with Payment KLAP CHILE

Incident Report for PayU Latam Status

Resolved

Dear Customer,

Since 08:16 hs. UTC - 5 the problem has been solved,KLAP in CHILE for the PAYU GPO Latam platform is operating normally.

Network´s Stability is confirmed from their end and transaction normality is evidenced.

Sincerely,
PayU customer service.

Posted Nov 18, 2025 - 09:24 GMT-05:00

Investigating

Dear Customer

Since 07:10 UTC - 5, we have been experiencing problems with KLAP in CHILE for the PayU platform. Rejected transactions have increased due to a massive outage in Chile with Cloudflare. We are working with our support team to find a quick solution.

A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Posted Nov 18, 2025 - 07:54 GMT-05:00

This incident affected: Chile Payment Processing (Klap (Multicaja)).