Since the 19:27 GMT – 5, the problem has been solved, PSE_AVANZA in COLOMBIA for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely, PayU customer service.
Posted Mar 15, 2024 - 19:29 GMT-05:00
Investigating
Dear Customer
Since 17:50 GMT -5 we are having problems with PSE_AVANZA in COLOMBIA for PayU platform, error transactions increased with response codes like NOT_ACCEPTED_TRANSACTTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Mar 15, 2024 - 18:17 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE).