Since the 08:20 the problem has been solved, TRANSBANK in CHILE for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely, PayU customer service.
Posted Aug 30, 2023 - 08:29 GMT-05:00
Investigating
Dear Customer
Since 07:05 GMT - 5 we are having problems with TRANSBANK in CHILE for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR and NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Aug 30, 2023 - 07:39 GMT-05:00
This incident affected: Chile Payment Processing (Transbank Crédito Mastercard).