Degradation with Payment CREDIBANCO COLOMBIA
Incident Report for PayU Latam Status
Resolved
Dear Customer,

The incident has been resolved, CREDIBANCO in COLOMBIA for the PayU platform is operating with high transactional approval.


Sincerely,
PayU customer service.
Posted Nov 22, 2024 - 06:41 GMT-05:00
Investigating
Dear Customer

Since 06:00 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service.
Posted Nov 20, 2024 - 06:36 GMT-05:00
This incident affected: Colombia Payment Processing (Credibanco Visa, Credibanco Mastercard).
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