Degradation with Payment TRANSBANK in CHILE

Incident Report for PayU Latam Status

Resolved

Dear Customer,

Since the 11:01 GMT - 5 the problem has been solved, TRANSBANK in CHILE for the PAYU platform is operating

Stability on the part of the network is confirmed and normality in transactionality is evidenced.

Sincerely,
PayU customer service.

Posted Mar 16, 2024 - 11:24 GMT-05:00

Investigating

Dear Customer

Since 10:26 GMT - 5 we are having problems with TRANSBANK in CHILE for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Posted Mar 16, 2024 - 10:39 GMT-05:00

This incident affected: Chile Payment Processing (Transbank Crédito Visa, Transbank Crédito Amex, Transbank Crédito Mastercard, Transbank Crédito Diners, Transbank Debito (Red Compra)).