Degradation with Payment PAGOEFECTIVO Perú

Incident Report for PayU Latam Status

Resolved

Dear Customer

Since 15:27 GMT-5 the incident has been resolved, the payment network processes without problems

Sincerely,
Customer Service PayU.
Posted Jul 17, 2025 - 15:52 GMT-05:00

Investigating

Dear Customer

Since 14:47 GMT - 5 we are having problems with PAGOEFECTIVO in Perú for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Posted Jul 17, 2025 - 14:58 GMT-05:00
This incident affected: Perú Payment Processing (Pago Efectivo).
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