Degradation with Payment IZIPAY in PERU

Incident Report for PayU Latam Status

Resolved

Dear Customer,



Since 22:35 GMT - 5. the problem has been solved, IZIPAY in PERU for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Posted May 28, 2025 - 22:42 GMT-05:00

Investigating

Dear Customer



Since 21:00 GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION and NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Posted May 28, 2025 - 22:00 GMT-05:00
This incident affected: Perú Payment Processing (Izipay (Procesos MC) Mastercard, Izipay (Procesos MC) Amex, Izipay (Procesos MC) Visa).
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