We are continuing to work on a fix for this issue.
Posted Nov 06, 2026 - 13:08 GMT-05:00
Update
We are continuing to work on a fix for this issue.
Posted Nov 06, 2026 - 13:02 GMT-05:00
Update
Dear Customer,
Our engineering team continues working on an internal fix to restore normal operations.
Sincerely, PayU customer service.
Posted Nov 06, 2026 - 12:08 GMT-05:00
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 06, 2026 - 08:59 GMT-05:00
Investigating
Dear Customer
Since November 06, 2026 at 07:51:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM which could be generating a outage of the service. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible.
A small of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
Posted Nov 06, 2026 - 08:45 GMT-05:00
This incident affects: PayU (PayU Secure, PayU Payments API, PayU Reports API, PayU Web Checkout, PayU Web Service Cash Payments, PayU Gateway, PayU - Notifications Service).