Since the 15:13 the problem has been solved, PSE in Colombia for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely, PayU customer service.
Posted Jan 21, 2025 - 16:11 GMT-05:00
Update
Dear Customer
Since 12:50:00 GMT - 5 we are having problems with ACH PSE and PSE_AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Jan 21, 2025 - 12:53 GMT-05:00
Monitoring
Dear Customer,
We have implemented a solution, our Support Team is monitoring the results and verifying the operation of the service.
Sincerely, PayU customer service.
Posted Jan 21, 2025 - 12:48 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE, PSE AVANZA).