Degradation with Payment REDEBAN COLOMBIA

Incident Report for PayU Latam Status

Resolved

Dear customer,

We are writing to notify you about The payment processing Network in COLOMBIA, REDEBAN had a service degradation, which occurred during the last few hours due to a security certificate update on their end.

Please find the event details below for your visibility and monitoring:

Affected: REDEBAN
Root Cause: Certificate update for the domain: www.txsprodrbm.com
Time Window: From June 21, 2026, at 23:59 to June 22, 2026, at 05:00 GTM -5

Impact: Service degradation during this timeframe, which may have caused intermittent timeouts, communication errors, or transaction declines through this specific channel.

Current Status
The scheduled maintenance window has now concluded. We are currently in a monitoring phase to ensure that the transaction flow with the new certificate has fully stabilized

Posted Jun 22, 2026 - 01:00 GMT-05:00