Degradation with Payment PSE COLOMBIA

Incident Report for PayU Latam Status

Resolved

Dear Customer,



Since the 23:10 GMT - 5 the problem has been solved, PSE and PSE_AVANZA, in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.
Posted Apr 12, 2025 - 23:36 GMT-05:00

Investigating

Dear Customer



Since 21:15 GMT - 5 we are having problems with PSE and PSE_AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Posted Apr 12, 2025 - 21:33 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE, PSE AVANZA).