Since the 23:10 GMT - 5 the problem has been solved, PSE and PSE_AVANZA, in COLOMBIA for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely, PayU customer service.
Posted Apr 12, 2025 - 23:36 GMT-05:00
Investigating
Dear Customer
Since 21:15 GMT - 5 we are having problems with PSE and PSE_AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Apr 12, 2025 - 21:33 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE, PSE AVANZA).