Degradation with Payment Network MOVII

Incident Report for PayU Latam Status

Resolved

Dear Customer,


The incident has been resolved, MOVII in Colombia for the PayU platform is operating.


Sincerely,
PayU customer service
Posted Oct 17, 2025 - 16:50 GMT-05:00

Investigating

Dear Customer


We are experiencing problems with MOVII in Colombia for the PayU platform. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.


A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service
Posted Oct 17, 2025 - 16:22 GMT-05:00
This incident affected: Colombia Payment Processing (Movii Visa, Movii Mastercard).
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