Incident with Payment Network Credibanco

Incident Report for PayU Latam Status

Resolved

Dear Customer

Since 08:15 GMT-5 the incident has been resolved, the payment network processes without problems

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 08:15 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad

Cordialmente,
Servicio al cliente PayU
Posted Sep 09, 2025 - 08:47 GMT-05:00

Investigating

Dear Customer,

Since 07:22 GMT-5 we are experiencing problems with the payment network Credibanco in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.


Estimado cliente,

Desde las 07:22 GMT-5 estamos teniendo problemas con el medio de pago Credibanco en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Posted Sep 09, 2025 - 08:08 GMT-05:00
This incident affected: Colombia Payment Processing (Colombia Payment Processing, Credibanco Visa, Credibanco Mastercard).
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