Degradation with Payment ACH-PSE AVANZA in COLOMBIA

Incident Report for PayU Latam Status

Resolved

Dear Customer,

Since 13:04 GMT-5. the problem has been solved, ACH-PSE AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally.

Sincerely,
PayU customer service.

Posted Oct 31, 2025 - 13:06 GMT-05:00

Investigating

Dear Customer

Since 12:00 GMT - 5 we are having problems with ACH-PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Posted Oct 31, 2025 - 12:21 GMT-05:00

This incident affected: Colombia Payment Processing (ACH-PSE).