Since the 12:14 GMT -5 the problem has been solved, PRISMA in ARGENTINA for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely, PayU customer service.
Posted Oct 29, 2024 - 12:30 GMT-05:00
Update
We are continuing to investigate this issue.
Posted Oct 29, 2024 - 12:02 GMT-05:00
Investigating
Dear Customer
Since 11:55 GMT - 5 we are having problems with PRISMA in Argentina for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A BIG subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Oct 29, 2024 - 12:00 GMT-05:00
This incident affected: Argentina Payment Processing (Prisma Mastercard, Prisma Naranja, Prisma Visa).