Degradation with Payment MOVII in COLOMBIA

Incident Report for PayU Latam Status

Resolved

Dear Customer,

Since 10:00 GMT - 5 the incident has been resolved, MOVII in COLOMBIA for the PAYU platform is operational and functional.

Sincerely,
PayU customer service.
Posted Jun 30, 2026 - 10:25 GMT-05:00

Investigating

Dear Customer



Since 09:32 GMT - 5 we are having problems with MOVII in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Posted Jun 30, 2026 - 09:58 GMT-05:00
This incident affected: Colombia Payment Processing (Movii Visa, Movii Mastercard).
← Current Status Powered by Atlassian Statuspage