Since 18:05 hs GMT - 5. the problem has been solved, CREDIBANCO in COLOMBIA for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely, PayU customer service.
Posted May 11, 2026 - 18:46 GMT-05:00
Investigating
Dear Customer
Since 17:50 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted May 11, 2026 - 18:03 GMT-05:00
This incident affected: Colombia Payment Processing (Credibanco Visa, Credibanco Mastercard).