Since the 16:49 GMT - 5 the problem has been solved, KLAP in CHILE for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely, PayU customer service.
Posted Nov 26, 2024 - 17:08 GMT-05:00
Investigating
Dear Customer
Since 16:37 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Nov 26, 2024 - 16:45 GMT-05:00
This incident affected: Chile Payment Processing (Klap (Multicaja)).