Degradation with Payment BBVA BANCOMER in MEXICO
Incident Report for PayU Latam Status
Resolved
Dear Customer,



Since the 02:35 GMT - 5 the problem has been solved, BBVA BANCOMER in MEXICO for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.
Posted Oct 20, 2024 - 02:41 GMT-05:00
Investigating
Dear Customer



Since 02:10 GMT - 5 we are having problems with BBVA BANCOMER in MEXICO for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Posted Oct 20, 2024 - 02:22 GMT-05:00
This incident affected: México Payment Processing (BBVA (Bancomer) Mastercard, BBVA (Bancomer) Visa).