Since 18:25 GMT-5 the problem has been solved, BANCOLOMBIA BANK in COLOMBIA for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely, PayU customer service.
Posted May 22, 2026 - 18:38 GMT-05:00
Investigating
Dear Customer
Since 17:30 GMT - 5 we are having problems with BANCOLOMBIA BANK in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted May 22, 2026 - 18:08 GMT-05:00
This incident affected: Colombia Payment Processing (Bancolombia Bank).