Degradation with Payment Network PSE-AVANZA

Incident Report for PayU Latam Status

Resolved

Dear Customer,



Since 19:09 hs. the problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Posted Jul 22, 2025 - 22:07 GMT-05:00

Investigating

Dear Customer

Since 10:11 GMT -5 we are experiencing problems with the payment network PSE-AVANZA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 10:11 GMT-5 estamos teniendo problemas con el medio de pago PSE-AVANZA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Posted Jul 22, 2025 - 10:47 GMT-05:00
This incident affected: Colombia Payment Processing (Colombia Payment Processing, PSE AVANZA).