Since the 14:08 GMT - 5 the problem has been solved, TRANSBANK in CHILE for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely, PayU customer service.
Posted Jan 03, 2022 - 14:50 GMT-05:00
Investigating
Dear Customer
Since 11:25 GMT - 5 we are having problems with Transbank in Chile for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A Small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Jan 03, 2022 - 13:56 GMT-05:00
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 03, 2022 - 13:28 GMT-05:00
Investigating
Dear Customer
Since 11:25 GMT - 5 we are having problems with Transbank in Chile for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A Small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.