Problems with PayU accreditation of movements

Incident Report for PayU Latam Status

Resolved

Dear Customer,


The incident has been resolved, the funds are being credited to your account as normal, and the information in the balance movement report is available in your balance.


Sincerely,

PayU customer service.
Posted Aug 29, 2025 - 22:00 GMT-05:00

Identified

Dear Customer,

We are currently experiencing problems with the crediting of funds to your account. Temporarily you will not see information on the transaction report or the available balances in your balance.
This does not affect your processing or transaction status information. Once the issue is resolved, you will see the transactions reflected correctly.

We apologize for any inconvenience this situation may cause to your operation. We are working to resolve it as soon as possible.

Sincerely,

PayU customer service.
Posted Aug 29, 2025 - 19:54 GMT-05:00
This incident affected: PayU (PayU Secure, PayU - Notifications Service).