Since the 20:08 GMT - 5 the problem has been solved, PSE AND PSE_AVANZA in COLOMBIA for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely, PayU customer service.
Posted Nov 05, 2024 - 21:01 GMT-05:00
Investigating
Dear Customer
Since 19:17 GMT - 5 we are having problems with PSE And PSE_AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Nov 05, 2024 - 19:24 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE, PSE AVANZA).