Since the 16:20 GMT - 5 the problem has been solved, FISERV in MEXICO for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely, PayU customer service.
Posted Apr 03, 2025 - 17:00 GMT-05:00
Investigating
Dear Customer
Since 14:45 GMT - 5 we are having problems with FISERV in MEXICO for PayU platform, declined transactions increased with response codes like CONTACT_THE_ENTITY, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Apr 03, 2025 - 14:54 GMT-05:00
This incident affected: México Payment Processing (Fiserv Mastercard, Fiserv Visa).