Degradation with Payment Network PSE-BANCOLOMBIA

Incident Report for PayU Latam Status

Resolved

Dear Customer,


Since 12:58 hrs. the problem has been solved, ACH-PSE in Colombia for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Posted Jul 30, 2025 - 14:34 GMT-05:00

Investigating

Dear Customer

We are experiencing problems with the payment network PSE-BANCOLOMBIA in COLOMBIA for PAYU Platform.

We are getting in touch with the provider to ask for incident's resolution.

A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.
Posted Jul 30, 2025 - 12:36 GMT-05:00
This incident affected: Colombia Payment Processing (Colombia Payment Processing, ACH-PSE, PSE AVANZA).