Since 13:00 GMT-5. The problem has been solved, BRE-B in COLOMBIA for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely, PayU customer service.
Posted May 09, 2026 - 15:10 GMT-05:00
Investigating
Dear Customer
Since 19:40 GMT - 5 we are having problems with BRE-B in COLOMBIA for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted May 07, 2026 - 20:05 GMT-05:00
This incident affected: Colombia Payment Processing (BRE-B REDEBAN).