The incident has been resolved, CREDIBANCO in Colombia for the PayU platform.
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Posted May 24, 2023 - 19:40 GMT-05:00
Investigating
Dear Customer
Since 19:10 GMT - 5 we are having problems with CREDIBANCO in Colombia for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted May 24, 2023 - 19:27 GMT-05:00
This incident affected: Colombia Payment Processing (Credibanco Visa, Credibanco Mastercard).