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We have a certificate change!

Dear customer,

Next April 9th at 22:00 COT we will update our SSL/TLS certificate for api.payulatam.com service. This will impact API integration only.

If you are integrated via web checkout/web gateway, shopify, woocomerce, you will not be impacted and you are not required to take any action. If you are integrated via API and you will be impacted, our team will proactively contact you and share the new certificate to be installed.

If you have any question regarding this update, contact our team on certificatesnotification_latam@payu.com

Degradation with Payment KLAP CHILE

Incident Report for PayU Latam Status

Resolved

Dear Customer,

Since the 14:22 GMT - 5 the problem has been solved, KLAP in CHILE for the PAYU platform is operating

Stability on the part of the network is confirmed and normality in transactionality is evidenced.

Sincerely,
PayU customer service.

Posted Apr 02, 2025 - 15:49 GMT-05:00

Investigating

Dear Customer

Since 14:11 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Posted Apr 02, 2025 - 14:24 GMT-05:00

This incident affected: Chile Payment Processing (Klap (Multicaja)).