Degradation with Payment FISERV in MEXICO

Incident Report for PayU Latam Status

Resolved

Dear Customer,



The problem has been solved, FISERV in MEXICO for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Posted Jun 16, 2025 - 21:41 GMT-05:00

Investigating

Dear Customer



Since 19:00 GMT - 5 we are having problems with FISERV in MEXICO for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Posted Jun 16, 2025 - 19:49 GMT-05:00
This incident affected: México Payment Processing (Fiserv Mastercard, Fiserv Visa).