Since 14:07hs. the problem has been solved, FISERV in Mexico for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely, PayU customer service.
Posted Nov 08, 2025 - 15:09 GMT-05:00
Investigating
Dear Customer
Since 13:30 GMT -5 we are having problems with FISERV in Mexico for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Nov 08, 2025 - 14:03 GMT-05:00
This incident affected: México Payment Processing (Fiserv Mastercard, Fiserv Visa).