Since 15:30 GMT-5 the incident has been resolved, Davivienda in Colombia for the PAYU platform is operating with high transactional approval.
Sincerely, PayU customer service.
Posted Jan 09, 2022 - 15:59 GMT-05:00
Investigating
Dear Customer
Since 15:25 GMT-5 we are experiencing problems with Davivienda in Colombia for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.
A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service
Posted Jan 09, 2022 - 15:30 GMT-05:00
This incident affected: Colombia Payment Processing (Credibanco Visa, Davivienda Mastercard, Davivienda Visa) and PayU (PayU Payments API, PayU Web Checkout).