Since 10:39 GMT-5. the problem has been solved,PRISMA in ARGENTINA for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely, PayU customer service.
Posted Aug 16, 2025 - 10:45 GMT-05:00
Investigating
Dear Customer
Since 10:17 GMT - 5 we are having problems with PRISMA in ARGENTINA for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Aug 16, 2025 - 10:30 GMT-05:00
This incident affected: Argentina Payment Processing (Prisma Mastercard, Prisma Naranja, Prisma Visa).