Degradation with Payment TRANSBANK CHILE

Incident Report for PayU Latam Status

Resolved

Dear Customer,

Since the 06:46 the problem has been solved, TRANSBANK in CHILE for the PAYU platform is operating

Stability on the part of the network is confirmed and normality in transactionality is evidenced.

Sincerely,
PayU customer service.

Posted May 19, 2025 - 07:24 GMT-05:00

Investigating

Dear Customer

Since 05:54 GMT - 5 we are having problems with TRANSBANK in CHILEfor PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Posted May 19, 2025 - 07:10 GMT-05:00

This incident affected: Chile Payment Processing (Transbank Crédito Visa, Transbank Crédito Amex, Transbank Crédito Mastercard, Transbank Crédito Diners, Transbank Debito (Red Compra)).