Degradation with Payment PSE - COLOMBIA
Incident Report for PayU Latam Status
Dear Customer,

Since 7:07 the problem has been solved, PSE in COLOMBIA for the PAYU platform is operating

Stability on the part of the network is confirmed and normality in transactionality is evidenced.

PayU customer service.
Posted Nov 15, 2021 - 07:28 GMT-05:00
Dear Customer

Since 06:31 GMT - 5 we are having problems with PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

PayU customer service.
Posted Nov 15, 2021 - 06:51 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE).