Degradation with Payment PSE in COLOMBIA

Incident Report for PayU Latam Status

Resolved

Dear Customer,

The incident has been resolved, PSE in COUNTRY for the PayU platform in the last 287 minutes is operating.

Sincerely,
PayU customer service.

Posted Jun 23, 2026 - 16:22 GMT-05:00

Investigating

Dear Customer

Since the 10:20 GMT - 5 we are having problems with PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Posted Jun 23, 2026 - 12:18 GMT-05:00

This incident affected: Colombia Payment Processing (ACH-PSE).