Since 8:23 hs. the problem has been solved, PRISMA_AR in Argentina for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely, PayU customer service.
Posted Nov 13, 2025 - 08:41 GMT-05:00
Investigating
Dear Customer
Since 05:15 GMT -5 we are having problems with PRISMA- AR in for Argentina PayU platform, erroneous transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing failed transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Nov 13, 2025 - 05:44 GMT-05:00
This incident affected: Argentina Payment Processing (Prisma Mastercard, Prisma Naranja, Prisma Visa).