Degradation with Payment PSE AVANZA in COLOMBIA

Incident Report for PayU Latam Status

Resolved

Dear Customer,


Since 11:20 the incident has been resolved, PSE-AVANZA in COLOMBIA for the PAYU platform is operating with high transactional approval.

Sincerely,
PayU customer service.
Posted Jan 30, 2025 - 11:20 GMT-05:00

Investigating

Dear Customer



Since 10:54 GMT - 5 we are having problems with PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Posted Jan 30, 2025 - 10:55 GMT-05:00
This incident affected: Colombia Payment Processing (PSE AVANZA).
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