Since 19:13 hs. the problem has been solved, REDECARD in BRASIL for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely, PayU customer service.
Posted Sep 17, 2025 - 19:28 GMT-05:00
Investigating
Dear Customer
Since 17:30 GMT - 5 we are having problems with REDECARD in BRASIL for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Sep 17, 2025 - 18:24 GMT-05:00
This incident affected: Brasil Payment Processing (Rede (Redecard) Mastercard).