Since 11:30 GMT-5 the problem has been solved, KLAP in CHILE for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely, PayU customer service.
Posted Jun 06, 2025 - 11:32 GMT-05:00
Investigating
Dear Customer
Since 11:00 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Jun 06, 2025 - 11:22 GMT-05:00
This incident affected: Chile Payment Processing (Klap (Multicaja)).